We value our customers. We love building software as well as solving problems our customers face. As such, we are always happy to help whenever needed.
Support Channels
You can submit a request through our support systems:
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Via email → support@narva.net
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By requesting support via our Service Desk.
Response Time
We aim to respond to your queries as soon as possible. That usually means within a few hours. Sometimes it might take a little longer, and you should expect response by 2-4 business days.
Business Hours
Our business hours are Monday – Friday, 9:00 – 17:00 GMT/BST.
Narva Software is closed on major public holidays in United Kingdom.
Support includes:
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Installation and licensing of our products
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troubleshooting problems with our apps
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upgrading and bug fixes
Support does not include:
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product training
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non-valid and non-current license or inactive subscription
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non-Narva apps
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Confluence/Jira issues
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Confluence/Jira versions that are no longer supported by the Narva apps
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client configurations that are not supported by the Confluence/Jira versions
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beta or development releases.
Bug fix policy
Fixes are not back ported to previous versions due to:
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changes to an API requirement
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risk, complexity liability issues
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code change due to third party add-ons